:root{--canvas:#e9eee9;--surface:#fff;--ink:#15211b;--muted:#5d6b63;--faint:#8a968f;--line:#d5ddd7;--line-soft:#e6ece7;--green:#1f5c43;--green-strong:#174a35;--green-soft:#e3efe8;--amber:#8a5a00;--amber-soft:#fdf1d6;--red:#b42318;--red-soft:#fdecea;--blue:#2c5197;--blue-soft:#e7edf9;--wall:#efeae2;--bubble-out:#d9fdd3;--radius:10px;--focus:0 0 0 3px #1f5c4347;color:var(--ink);background:var(--canvas);font-variant-numeric:tabular-nums;font-family:Public Sans,ui-sans-serif,system-ui,-apple-system,Segoe UI,sans-serif;font-size:15px;line-height:1.45}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit;color:inherit}:focus-visible{box-shadow:var(--focus);outline:none}@media (prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;transition:none!important;animation:none!important}}button{border:1px solid var(--line);background:var(--surface);cursor:pointer;border-radius:8px;padding:6px 12px;font-weight:500;transition:background .12s,border-color 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button:hover:not(:disabled){background:#f2f5f2;border-color:#0000}.clock-presets button.on{background:var(--green-soft);color:var(--green-strong);font-weight:600}.clock-pop label{color:var(--muted);flex-direction:column;gap:4px;display:flex}.clock-custom{gap:6px;display:flex}.clock-custom input{flex:1;min-width:0;font-size:13px}.layout{flex:1;grid-template-columns:minmax(420px,1fr) minmax(420px,1.15fr);min-height:0;display:grid}.stage{flex-direction:column;align-items:center;gap:14px;min-height:0;padding:22px 20px;display:flex;overflow-y:auto}.phone{background:#1d2120;border-radius:46px;flex:1;width:min(400px,100%);min-height:520px;max-height:860px;padding:10px;box-shadow:inset 0 1px #ffffff1f,0 24px 48px #15211b38,0 4px 10px #15211b1f}.phone-screen{background:var(--wall);font-variant-numeric:normal;border-radius:37px;flex-direction:column;height:100%;font-family:-apple-system,SF Pro Text,system-ui,Segoe 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#f5c542}.wa-swipe-icon{color:var(--muted);pointer-events:none;font-size:16px;position:absolute;top:50%;left:2px;transform:translateY(-50%)}.wa-bubble{touch-action:pan-y;cursor:grab;border-radius:9px;max-width:86%;padding:6px 9px 7px;font-size:14.5px;line-height:1.38;position:relative;box-shadow:0 1px .5px #00000021}.wa-bubble.out{background:var(--bubble-out);border-top-right-radius:2px}.wa-bubble.in{background:#fff;border-top-left-radius:2px}.wa-bubble.emergency{background:#fff1f0;box-shadow:0 0 0 1.5px #f0a9a1}.wa-text{white-space:pre-wrap;overflow-wrap:anywhere}.wa-meta{float:right;color:var(--faint);align-items:center;gap:6px;margin:6px 0 -3px 10px;font-size:11px;display:inline-flex}.tick{color:#8696a0;letter-spacing:-3px}.wa-auto{color:var(--green);background:var(--green-soft);border-radius:4px;padding:0 5px;font-size:10px}.wa-why{color:var(--green);background:0 0;border:none;padding:0;font-size:11px;font-weight:500;text-decoration:underline}.wa-why:hover:not(:disabled){background:0 0}.wa-reply-btn{width:22px;height:22px;color:var(--muted);opacity:0;background:#ffffffeb;border:none;border-radius:50%;padding:0;font-size:12px;position:absolute;top:3px;right:3px}.wa-bubble.out .wa-reply-btn{background:#d9fdd3f2}.wa-bubble:hover .wa-reply-btn,.wa-reply-btn:focus-visible{opacity:1}.wa-quote{text-align:left;border:none;border-left:3px solid var(--green);background:#0000000d;border-radius:6px;flex-direction:column;width:100%;margin:0 0 4px;padding:4px 8px;font-size:12.5px;font-weight:400;display:flex}.wa-quote.patient{border-left-color:#6a8f2b}.wa-quote strong{font-size:12px}.wa-quote span{color:var(--muted);-webkit-line-clamp:2;-webkit-box-orient:vertical;display:-webkit-box;overflow:hidden}.wa-why-panel{background:#fff;border:1px dashed #c6d0c9;border-radius:9px;grid-template-columns:auto 1fr;gap:3px 10px;max-width:92%;margin:4px 0 6px;padding:8px 10px;font-family:Public Sans,system-ui,sans-serif;font-size:11.5px;display:grid}.wa-why-panel dt{color:var(--muted)}.wa-why-panel dd{overflow-wrap:anywhere;margin:0}.typing{cursor:default;gap:4px;padding:11px 13px;display:flex}.typing span{background:#9aa5a0;border-radius:50%;width:7px;height:7px;animation:1.2s infinite blink}.typing span:nth-child(2){animation-delay:.2s}.typing span:nth-child(3){animation-delay:.4s}@keyframes blink{0%,80%,to{opacity:.3;transform:translateY(0)}40%{opacity:1;transform:translateY(-3px)}}.wa-composer{background:#f0f2f5;flex-direction:column;gap:6px;padding:8px 10px 14px;display:flex}.wa-reply-preview{border-left:3px solid var(--green);background:#fff;border-radius:8px;justify-content:space-between;gap:8px;padding:5px 6px 5px 8px;font-size:12.5px;display:flex}.wa-reply-preview div{flex-direction:column;min-width:0;display:flex}.wa-reply-preview span{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.wa-input-row{align-items:center;gap:8px;display:flex}.wa-input{border-color:#0000;border-radius:20px;flex:1;min-width:0;padding:9px 14px;font-size:14.5px}.wa-send{background:var(--green);color:#fff;border:none;border-radius:50%;place-items:center;width:40px;height:40px;padding:0;display:grid}.wa-send:hover:not(:disabled){background:var(--green-strong)}.stage-notes{flex-direction:column;gap:8px;width:min(400px,100%);display:flex}.stage-notes p{color:var(--muted);text-align:center;margin:0;font-size:12.5px}.next-step{background:var(--surface);border:1px solid var(--line);border-radius:12px;align-items:center;gap:10px;padding:9px 10px 9px 12px;display:flex}.next-step div{flex-direction:column;flex:1;min-width:0;display:flex}.next-step span{color:var(--muted);font-size:12px}.next-step q{text-overflow:ellipsis;white-space:nowrap;font-size:14px;overflow:hidden}.console{background:var(--surface);border-left:1px solid var(--line);flex-direction:column;min-height:0;display:flex}.console-head{border-bottom:1px solid var(--line-soft);padding:18px 24px 14px}.console-head h2{letter-spacing:-.01em;margin:0 0 10px;font-size:18px}.activity{background:var(--line-soft);border:1px solid var(--line-soft);border-radius:10px;grid-template-columns:repeat(5,minmax(0,1fr));gap:1px;margin:0;display:grid;overflow:hidden}.activity div{background:#fbfcfb;flex-direction:column-reverse;gap:1px;padding:8px 10px;display:flex}.activity dt{color:var(--muted);font-size:11.5px}.activity dd{margin:0;font-size:20px;font-weight:600}.activity .alert dd{color:var(--red)}.activity-empty{color:var(--muted);margin:0;font-size:13.5px}.worklist{flex:1;padding:14px 24px 18px;overflow-y:auto}.worklist-head{align-items:center;gap:8px;margin:4px 0 10px;display:flex}.worklist-head.closed{margin-top:22px}.worklist-head h3{margin:0;font-size:14px}.count{background:var(--line-soft);color:var(--muted);border-radius:999px;padding:0 8px;font-size:12px;font-weight:600}.worklist-empty{color:var(--muted);border:1px dashed var(--line);border-radius:var(--radius);text-align:center;margin:0;padding:18px;font-size:13.5px}.req{border:1px solid var(--line);border-radius:var(--radius);background:#fff;margin-bottom:8px}.req.type-emergency.open{box-shadow:inset 4px 0 0 var(--red);border-color:#f0b4ad}.req.closed{background:#fafbfa}.req.expanded{border-color:#bcc8c0}.req-head{border-radius:var(--radius);text-align:left;background:0 0;border:none;grid-template-columns:150px 1fr auto;align-items:center;gap:12px;width:100%;padding:10px 12px;font-weight:400;display:grid}.req-head:hover:not(:disabled){background:#f7f9f7}.req-kind{color:var(--muted);font-size:12.5px;font-weight:600}.req.type-emergency .req-kind{color:var(--red)}.req-summary{text-overflow:ellipsis;white-space:nowrap;font-size:14px;overflow:hidden}.req.closed .req-summary{color:var(--muted)}.req-badges{gap:6px;display:inline-flex}.badge{white-space:nowrap;border-radius:999px;padding:2px 8px;font-size:11.5px;font-weight:600}.badge.ready{background:var(--green-soft);color:var(--green-strong)}.badge.missing,.badge.status-pending_staff{background:var(--amber-soft);color:var(--amber)}.badge.status-in_progress{background:var(--blue-soft);color:var(--blue)}.badge.status-completed,.badge.status-cancelled{background:var(--line-soft);color:var(--muted)}.badge.resolved{background:var(--blue-soft);color:var(--blue)}.req-body{border-top:1px solid var(--line-soft);flex-direction:column;gap:8px;padding:2px 14px 14px;display:flex}.req-meta{color:var(--muted);margin:10px 0 0;font-size:12.5px}.req-meta strong{color:var(--green);font-weight:600}.note{border-radius:8px;margin:0;padding:6px 10px;font-size:13px}.note.ready{background:var(--green-soft);color:var(--green-strong)}.note.missing{background:var(--amber-soft);color:var(--amber)}.note.resolved{background:var(--blue-soft);color:var(--blue)}.note.alert{background:var(--red-soft);color:var(--red)}.details{gap:3px;margin:0;font-size:13px;display:grid}.details div{grid-template-columns:150px 1fr;gap:10px;display:grid}.details dt{color:var(--muted)}.details dd{overflow-wrap:anywhere;margin:0}.req-actions{flex-wrap:wrap;align-items:center;gap:14px;padding-top:4px;display:flex}.status-select{color:var(--muted);align-items:center;gap:6px;font-size:12.5px;display:inline-flex}.status-select select{color:var(--ink);padding:3px 6px;font-size:12.5px}.raw{background:#f4f6f3;border-radius:8px;max-height:260px;margin:0;padding:10px;font-size:11.5px;overflow-x:auto}.resolve{border-radius:var(--radius);background:#f8faf8;border:1px solid #c9d6ce;flex-direction:column;gap:10px;padding:12px;display:flex}.resolve textarea{resize:vertical;border-radius:8px;padding:7px 9px;font-size:13.5px}.resolve input[type=date],.resolve input[type=time]{font-size:13.5px}.staff-reply{border-top:1px solid var(--line);background:#fbfcfb;flex-direction:column;gap:8px;padding:12px 24px 16px;display:flex}.staff-reply-head{justify-content:space-between;align-items:baseline;display:flex}.staff-reply h3{margin:0;font-size:14px}.staff-reply textarea{resize:vertical;font-size:14px}.staff-reply-foot{justify-content:space-between;align-items:center;gap:12px;display:flex}.staff-reply-foot span{color:var(--muted);font-size:12px}@media (width<=980px){.app{height:auto;min-height:100vh}.layout{grid-template-columns:1fr}.stage{overflow:visible}.phone{flex:none;height:720px}.console{border-left:none;border-top:1px solid var(--line)}.worklist{overflow:visible}.activity{grid-template-columns:repeat(3,minmax(0,1fr))}.req-head{grid-template-columns:1fr auto}.req-kind{grid-column:1/-1}}@media (width<=520px){.bar{padding:10px 16px}.stage{padding:14px 8px}.phone{border-radius:34px;height:640px;padding:6px}.phone-screen{border-radius:29px}.console-head,.worklist,.staff-reply{padding-left:16px;padding-right:16px}.details div{grid-template-columns:1fr;gap:0}}